JIRA Service Desk
JIRA Service Desk Customer portal and ticketing system in one place. Open 24/7, available in the cloud or on premise.
Looking for customer portal? Want to onboard your clients internally so they become integrated part of ticketing system and issues resolution? Or are you willing to enable external JIRA Service Desk which you enhance within knowledge base and FAQ’s? Get help to set this up with dedicated operational processes for your IT support team.
With Silverlining Technologies Services You Will Get
- Custom look & feel of JIRA Service Desk
- Tailored Issues Types Your Customers Can Raise
- Dedicated fields per issue type
- Adjustable Operational Flow For Issues Being Raised
- Single Communication Channel For Software Related Bugs or Inquires as well as General Business Questions
What You Get with JIRA Service Desk ?
Customer Portal Integrated with JIRA
JIRA Service Desk is integrated with JIRA Software. You can involve company agents to work on service desk tickets and with dev team to resolve them. All communications, data and history in your company’s single instance.
Knowledge Base/FAQs
Launch Your JIRA Service Desk with Knowledge Base and FAQ’s portal. Provide your clients with dedicated knowledge repository enhanced by searching functionality, so they can search for the information prior raising the ticket.
JIRA Service Desk SLA’s
JIRA Service Desk comes with SLA’s management. Edit Service Level Agreements, decide how quickly your customer service agents react on specific issues and severities. Introduce incentive program internally to increase cases resolution productivity score and time to 1st response.
Custom cases management or ITIL ready
Use JIRA Service Desk with it’s ITIL ready workflow or decide to custom it and introduce your company specific operations inside of customer portal. Consider change management, incidents management and other with tailored or out of the box configuration.
Automate Customer Experience
With JIRA Service Desk your clients are always in the communication. They will be notified via email about ticket progress, comments and see it’s statuses. Increase client’s satisfaction with ongoing, clear communication chain.