JIRA Service Desk

What You Get with JIRA Service Desk ?

icon-1Customer Portal Integrated with JIRA 

JIRA Service Desk is integrated with JIRA Software. You can involve company agents to work on service desk tickets and with dev team to resolve them. All communications, data and history in your company’s single instance.

icon-2Knowledge Base/FAQs

Launch Your JIRA Service Desk with Knowledge Base and FAQ’s portal. Provide your clients with dedicated knowledge repository enhanced by searching functionality, so they can search for the information prior raising the ticket.

icon-3JIRA Service Desk SLA’s

JIRA Service Desk comes with SLA’s management. Edit Service Level Agreements, decide how quickly your customer service agents react on specific issues and severities. Introduce incentive program internally to increase cases resolution productivity score and time to 1st response.

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Custom cases management or ITIL ready

Use JIRA Service Desk with it’s ITIL ready workflow or decide to custom it and introduce your company specific operations inside of customer portal. Consider change management, incidents management and other with tailored or out of the box configuration.

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Automate Customer Experience

With JIRA Service Desk your clients are always in the communication. They will be notified via email about ticket progress, comments and see it’s statuses. Increase client’s satisfaction with ongoing, clear communication chain.

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